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Can I choose where my vehicle is repaired?
Yes. UK drivers have full freedom to choose their repairer. Even if your insurer recommends a preferred network, the decision is yours. Saxon Accident Repair Group works with all major insurers and we handle the full approval process on your behalf.
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Do you manage the claim with my insurer?
Yes. We manage everything end-to-end: assessments, estimates, authorisation, communication, and final reporting. We ensure your insurer has everything they need to approve and monitor the repair.
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Do I get a courtesy car?
Yes. Courtesy cars are available at all our sites. If your policy includes a hire or courtesy vehicle, we arrange this for you. If not, we still aim to keep you mobile wherever possible.
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How long will my repair take?
Repair times vary based on damage, parts availability, and insurer approval. Our teams are trained to minimise downtime and provide accurate cycle times with regular updates throughout the process.
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What standards do you work to?
Saxon Accident repair centre is BS10125 accredited and follows OEM-approved repair methods. This ensures safe, compliant, traceable repairs that return your vehicle to pre-accident condition.
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Can you repair electric or hybrid vehicles?
Yes. We have technicians that are fully trained and accredited to repair EV and hybrid vehicles safely, including high-voltage isolation procedures and specialist tooling.
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Do you offer ADAS calibration?
Yes. We provide in-house ADAS diagnostics and calibration to ensure safety systems such as lane assist, AEB, and radar sensors function correctly after repair.
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What photos do I need to upload for an estimate?
We usually need: Front, back, and side views Close-ups of the damaged area A photo of your number plate Once received, we create a digital assessment for your insurer.
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Do you guarantee your repairs?
Yes. All repairs come with a lifetime guarantee for as long as you own the vehicle.
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Can you repair my car if the accident wasn’t my fault?
Absolutely. We can manage non-fault claims, handle the insurer communication, and help arrange a like-for-like replacement vehicle where applicable.
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Do you use genuine parts?
We always follow manufacturer-approved methods and use genuine parts where required by the vehicle’s OEM standards or insurer specifications.
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What happens if my car is a total loss?
If the damage exceeds the vehicle’s value, we guide you through the total-loss process and provide all required information to your insurer.